Effective Date: 10/11/2023
Thank you for shopping at healean.online, operated by SalemShi Ltd. We appreciate your trust in our MonkFruit NoSugar Products for Keto Diet Followers, Diabetic Community, and Fitness Enthusiasts. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility
1.1.1 To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
1.1.2 Your item must be in the original packaging.
1.2 Initiation
1.2.1 You must initiate the return process within 30 days of your purchase.
1.2.2 To initiate a return, please contact us at support@healean.ca, providing your order number and a detailed reason for the return.
1.2.3 Our customer support team will guide you through the return process, providing you with a return authorization and instructions on where to send the product.
1.3 Return Shipping
1.3.1 You are responsible for the cost of return shipping.
1.3.2 Shipping costs are non-refundable.
1.4 Refund
1.4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
1.4.2 We will also notify you of the approval or rejection of your refund.
1.4.3 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
2. Exchanges
2.1 Defective or Damaged Products
2.1.1 If you receive a defective or damaged product, please contact us at support@healean.ca within 7 days of receiving the product.
2.1.2 We will initiate an exchange process for the defective or damaged item.
3. Non-Returnable Items
3.1 Some items are non-returnable for hygiene and safety reasons.
3.2 Perishable goods, such as food items, cannot be returned.
4. Cancellation
4.1 If you wish to cancel your order, please contact us at support@healean.ca as soon as possible.
4.2 Once the order is shipped, it cannot be canceled. In such cases, the standard return process applies.
5. Condition of Returned Items
5.1 We reserve the right to refuse a return if the product shows signs of use, has been opened, or is not in its original condition.
6. Refunds on Sale Items
6.1 Only regular-priced items are eligible for a refund. Sale items are non-refundable.
7. Late or Missing Refunds
7.1 If you haven’t received a refund within the specified period, please check your bank account again.
7.2 Contact your credit card company; it may take some time before your refund is officially posted.
7.3 If you’ve done all of this and still have not received your refund, please contact us at support@healean.ca.
8. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, you can contact us using the following information:
- Email: support@healean.ca
- Address: SalemShi Ltd., 666 Eramosa Cres., Pickering, Ontario, Canada L1V 5N4
This Refunds and Returns Policy is effective as of 10/11/2023 and is subject to change without notice. Please review this policy regularly for any updates.